Astro Virtual Care
Bupa Virtual Care is brought to you by Teladoc Health membersupport@teladochealth.au 1800 830 082

Expert Medical Opinion

Provided by a team of medical experts at Teladoc Health

Request a second opinion on any medical condition

A lot of questions go through your mind when you have been diagnosed with a serious illness, or you are living with a chronic condition. However, knowing exactly what you are dealing with, and getting advice from leading experts, can provide you and your treating doctor a clear path to move forward.

Teladoc Health's world-renowned specialists can provide you with a second opinion to help you make confident health decisions when you have questions about a diagnosis, treatment options, or the need for surgery.

Our team of international medical experts will review and advise on a wide variety of conditions such as:

  • Knee, joint, and back pain
  • Different types of cancer and tumours
  • Digestive and stomach issues
  • Any physical health condition causing you concern
  • One of our Australian General Practitioners will support you throughout the process and will work with our medical experts to provide you with a confidential and in-depth report that will detail your diagnosis and treatment.

Please note this is not an emergency service and requests will be processed Monday to Friday 9am - 5pm AEST .

Who can use this service?

Best Doctors services are exclusive to Bupa Silver Plus Hospital and Gold Hospital products. These products are no longer available for sale to new or existing members.

How does it work?

Request a Second Medical Opinion and get your diagnosis or treatment double-checked

  • 1 Request a Second Opinion

    Call us any time to trigger the start of the Second Medical Opinion service. A dedicated Australian GP will be appointed to support you throughout the process.

  • 2 Collection of medical records

    One of our GP’s will contact you to discuss your case in detail and collect any medical records on your behalf.

  • 3 Review of medical records

    An Expert analyses the clinical information, along with the information you provided on the first call and identifies the key issues.

  • 4 Select the best Expert

    For your specific condition, our team selects an Expert who is the most knowledgeable in their field.

  • 5 Analyse the case

    The Expert reviews the case and the supporting materials. Once reviewed, they will send an in-depth report with advice on your diagnosis and treatment options.

  • 6 Review the report and share with your treating doctors

    Our GPs will discuss the report with you, which you can then share with your treating doctors.

An Expert Medical Opinion can help you to understand your diagnosis and, if necessary, may recommend an alternative treatment.

This is not an emergency service. If you are feeling unwell contact your local emergency services (000 in AU).

Expert Medical Opinion
Request a second opinion on any medical condition

Teladoc Health Portal. These services are intended to provide general health information and advice. Under no circumstances should these recommendations be considered diagnoses or treatments. The recommendations derived from these services are based on medical information provided by the customer. The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances. Teladoc Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. Teladoc Health will be the entity who will collect, use, disclose, store, secure and dispose of your personal health information if you use the service. A copy of the Teladoc Health Privacy Policy is available.

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